Privacy policy

Last updated: July 2026

The purpose of this Privacy Policy is to inform users of the Wakalase website about how their personal data is collected, used and protected, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (“Informatique et Libertés”).

By browsing the website or using its services, you agree to the practices described in this Privacy Policy.

1. Data Controller

The controller responsible for processing personal data is:

LA CROISIÈRE LOISIRS CERNAY
Simplified Joint-Stock Company (SAS)
SIREN number: 888 443 553
Registered office: 8 Place des Étoiles, Zone de Loisirs des Étoiles, 68700 Cernay, France
Telephone: +33 (0)9 74 19 77 50
Email: dir.cernay@wakalase.com

2. Personal Data Collected

Depending on how you use the website, Wakalase may collect the following data.

Via the contact form

When you use our contact form, we may collect:

  • First and last name
  • Email address
  • Telephone number (if provided)
  • Subject of your enquiry
  • Content of your message

This information is used solely for the purpose of responding to your enquiry.

When making a booking

Bookings offered through the website are made via the Apex Timing platform.

In this context, personal data may be collected in order to manage your booking, your participation in activities and the monitoring of the services provided.

Such processing is also subject to Apex Timing’s Privacy Policy.

When browsing the website

When you visit the website, certain technical data may be collected automatically:

  • IP address
  • Browser type
  • Operating system
  • Device used
  • Pages viewed
  • Browsing duration
  • Cookies and similar technologies

3. Purposes of Processing

Personal data is collected in order to:

  • Respond to your contact requests
  • Manage bookings for your activities
  • Manage customer relations
  • Improve the quality of our services
  • Measure the website’s audience and performance
  • Personalise and measure the effectiveness of our advertising campaigns
  • Send marketing or customer loyalty communications, such as birthday offers or information about our activities, where permitted by applicable law

4. Legal Basis for Processing

The processing of personal data is based, in particular, on:

  • Your consent
  • The performance of a contract or booking
  • Compliance with legal obligations
  • Wakalase’s legitimate interests, particularly in improving its services, developing its business and ensuring the security of its website

5. Recipients of the Data

Personal data is intended exclusively for:

  • Wakalase teams
  • Technical service providers involved in operating the website
  • The Apex Timing platform, for booking management purposes
  • Service providers responsible for audience measurement, cookie management and the delivery of advertising campaigns, subject to your consent

Personal data is not sold, rented or transferred to third parties for commercial purposes.

6. Audience Measurement and Advertising

The website uses Google Analytics 4 (GA4) to measure its audience, understand how the website is used and improve the user experience.

The website also uses the Meta Pixel to measure the effectiveness of advertising campaigns displayed on Meta platforms (Facebook and Instagram), analyse conversions and, where applicable, provide users with more relevant advertising.

These technologies are used only in accordance with the choices expressed by users through the consent management platform.

7. Cookies

The website uses cookies that are necessary for its proper operation and, subject to your consent, cookies used to:

  • Measure the website’s audience
  • Improve its performance
  • Analyse the effectiveness of advertising campaigns
  • Personalise certain advertisements displayed on Meta platforms
  • Optimise your browsing experience

Your consent is managed through Didomi.

You may accept, reject or modify your preferences at any time through the consent management platform.

8. Data Retention Period

Personal data is retained only for as long as necessary for the purposes for which it was collected.

As an indication:

  • Contact requests: up to three years after the last communication
  • Booking data: for the period necessary to manage the booking and subsequently in accordance with applicable legal obligations
  • Data used for marketing purposes: up to three years after the last contact
  • Cookies: in accordance with the retention periods provided for under applicable regulations

9. Data Security

Wakalase implements appropriate technical and organisational measures to ensure the confidentiality, integrity and security of personal data and to protect it against unauthorised access, loss, alteration or disclosure.

10. Transfers of Data Outside the European Union

Some of our service providers, including Google Analytics and Meta, may process certain personal data outside the European Union.

Where such transfers take place, they are governed in accordance with applicable regulations and are subject to the appropriate safeguards provided for under the GDPR.

11. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability

You may exercise these rights by contacting us at:

Email: contact@wakalase.fr

If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), at www.cnil.fr.

12. Third-Party Services

The website may offer services operated by partners, including:

  • Apex Timing, for booking management
  • Google Analytics, for audience measurement
  • Meta Pixel, for measuring the performance of advertising campaigns

The use of these services is subject to their own terms of use and privacy policies.

13. Changes to this Privacy Policy

This Privacy Policy may be amended at any time to reflect legislative, regulatory or technical developments.

We encourage you to review it regularly.


The information collected through this form is intended for Wakalase so that we can respond to your enquiry. It is retained for the period necessary to process your request. In accordance with the GDPR, you have the right to access, rectify and erase your data, as well as the right to object to or restrict its processing and the right to data portability. For further information, please read our Privacy Policy.